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    Services

    HRM and CRM Support

    People & Customer Management Solutions

    Your people are your greatest asset — and your customers are your greatest opportunity. Task Masters provides integrated HR and CRM services that streamline operations, reduce costs, and drive sustainable growth. From finding and retaining top talent to managing customer relationships at scale, we deliver solutions that work in the real world of UK business.

    Recruitment Services

    End-to-end recruitment solutions including job profiling, advertising, candidate sourcing, screening, interviewing, offer management, and onboarding — helping you hire the right talent faster and at lower cost than traditional agencies.

    HR Management Systems

    Custom HRMS implementation and support, including BambooHR, SAP SuccessFactors, Sage HR, and bespoke solutions. We configure, train, and maintain your HR platform so your team can focus on people, not administration.

    Employee Engagement

    Tools, surveys, and strategies to boost employee satisfaction, reduce turnover, and build a thriving workplace culture. Our engagement programmes are tailored to your industry, team size, and company values.

    CRM Solutions

    Customer relationship management systems tailored to your sales process — from Salesforce and HubSpot to Microsoft Dynamics and custom-built platforms. We help you choose, implement, and optimise the right CRM for your business.

    Payroll Management

    Automated payroll processing with full HMRC compliance, including PAYE, National Insurance, pension auto-enrolment, statutory payments, and real-time reporting. We handle year-end submissions and RTI filings so you never miss a deadline.

    Training & Development

    Learning management systems, skills gap analysis, and bespoke training programme design and delivery. We build L&D frameworks that align employee growth with business strategy and regulatory requirements.

    500+

    Placements Made

    95%

    Retention Rate

    30%

    Hiring Time Reduced

    50+

    Companies Supported

    Why HR & CRM Are Business-Critical

    The cost of poor HR and CRM management is enormous — and often underestimated. Replacing a mid-level employee in the UK costs, on average, 6–9 months of their salary once recruitment fees, onboarding, and lost productivity are factored in. For a business with 50 employees and even moderate annual turnover, this can represent hundreds of thousands of pounds in preventable costs.

    On the customer side, research consistently shows that businesses with properly implemented CRM systems see an average 29% increase in sales revenue and a 34% improvement in customer satisfaction scores. Yet studies also show that up to 70% of CRM implementations fail to deliver their promised value — almost always due to poor planning, inadequate training, and lack of ongoing optimisation. This is precisely the gap we fill.

    At Task Masters, we approach HR and CRM as interconnected disciplines. Your people strategy affects your customer experience, and your customer data should inform your talent strategy. Our integrated approach helps you build a business where great people deliver great customer outcomes — consistently.

    Industries We Serve

    HealthcareFinance & BankingTechnologyRetailManufacturingProfessional ServicesEducationNon-Profit

    Our Implementation Process

    1
    Discovery & Needs Analysis

    We audit your current HR and CRM systems, processes, and pain points to design the right solution.

    2
    System Selection & Planning

    We recommend the best tools for your needs, budget, and growth trajectory with a clear implementation roadmap.

    3
    Configuration & Integration

    We configure the system to match your workflows and integrate it with your existing business tools.

    4
    Training & Change Management

    Comprehensive role-based training and change management to ensure high adoption rates across your team.

    5
    Go-Live Support

    Dedicated support during the critical first weeks to resolve issues quickly and embed new processes.

    6
    Ongoing Optimisation

    Regular reviews, new feature rollouts, and proactive recommendations to get more value over time.

    Why Choose Our HR & CRM Services

    HR Benefits

    • Reduce time-to-hire by up to 30%
    • Cut recruitment agency fees by 40–60%
    • Improve employee retention through engagement programmes
    • Ensure full HMRC payroll compliance
    • Automate repetitive HR admin tasks
    • Make data-driven people decisions

    CRM Benefits

    • 360° view of every customer interaction
    • Increase sales conversion rates by 20–30%
    • Automate follow-ups, reminders, and workflows
    • Better customer segmentation and targeting
    • Real-time sales pipeline visibility
    • Integrate with existing ERP, accounting, and marketing tools

    Client Success Stories

    London Professional Services Firm — 40% Reduction in Hiring Costs

    Professional Services
    Challenge

    A 200-person London consultancy was spending over £120,000 annually on recruitment agency fees for roles that were taking an average of 67 days to fill. Staff turnover had reached 22%, significantly above the industry average of 14%.

    Solution

    Task Masters implemented a structured in-house recruitment function using BambooHR, built a branded careers portal, and established an employee referral programme. We created competency-based interview frameworks and onboarding checklists for each department.

    Result

    Within 12 months, recruitment costs fell by 40% (saving £48,000), time-to-hire dropped to 38 days, and staff turnover improved to 13%. The firm now has a talent pipeline with 3–6 months of pre-qualified candidates for critical roles.

    Birmingham Manufacturer — CRM Implementation Driving 28% Sales Growth

    Manufacturing
    Challenge

    A Birmingham-based industrial components manufacturer was managing 400+ client accounts through spreadsheets. Sales reps had no visibility into customer history, and deals were regularly lost to competitors due to slow follow-up.

    Solution

    We implemented Salesforce Sales Cloud with custom objects for their product catalogue and pricing tiers. We integrated it with their ERP system for real-time stock availability and built automated follow-up sequences for quotation requests.

    Result

    Sales revenue grew 28% in the first year. Quote response times fell from 3 days to 4 hours. The sales team gained full pipeline visibility, and management received automated weekly performance reports without any manual compilation.

    Pricing Guide

    Transparent pricing tailored to your business size and needs. All packages include dedicated UK-based support.

    Starter HR

    From £500/mo

    Ideal for businesses with 10–25 employees. Includes HR admin support, payroll processing, and basic HRMS configuration.

    • Payroll for up to 20 employees
    • HR policy templates
    • HRMS setup & training
    • Email & phone support

    Growth HR + CRM

    From £1,500/mo

    For growing businesses with 25–100 employees needing integrated HR and CRM support.

    • Full payroll & compliance
    • Recruitment support (2 roles/mo)
    • CRM implementation & support
    • Monthly HR advisory call
    • Employee engagement surveys

    Enterprise

    Custom pricing

    Bespoke HR, recruitment, and CRM solutions for larger organisations with complex requirements.

    • Unlimited recruitment support
    • Custom CRM development
    • Dedicated HR business partner
    • Advanced analytics & reporting
    • On-site support available

    Frequently Asked Questions

    Ready to Get Started?

    Contact our team of experts to discuss your project requirements and get a tailored solution for your business.